Customer technical support specialist with German
Katowice
Your responsibilities:
- Diagnosing and resolving inbound and outbound calls, emails, and chats with a strong focus on understanding and addressing customer needs.
- Providing support to customers navigating digital channels.
- Identifying and troubleshooting product issues, demonstrating a proactive approach to problem-solving.
- Determining if a customer can resolve the issue without requiring a technician visit and providing guidance to achieve this.
- Preparing detailed reports that describe technical issues for service technicians.
- Monitoring the resolution process of customers' technical issues to ensure accurate and effective solutions regarding products, features, and characteristics.
- Assisting customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.
- Committing to delivering high-quality service in alignment with KPI targets.
Our requirements:
- Bachelor’s degree.
- Proficiency in German (minimum C1 level) and English or Russian (minimum B2 level).
- Strong interest in new technologies.
- At least 6 months of experience handling claims and consumer complaints.
- Solid understanding of Windows and MS Office.
- Knowledge of law, particularly in consumer rights and data protection.
- Excellent communication skills and a strong focus on working with people.
- High level of personal culture and customer orientation.
- Strong commitment and motivation to work.
What we offer:
- Stable employment with a full-time contract starting from the first day of cooperation.
- Work in a comfortable office located in the center of Katowice.
- Comprehensive benefits package, including a MyBenefit cafeteria, private medical care, and life insurance.
- Comprehensive training to fully prepare for the role.