Delivery Specialist in Customer Service (Dutch & English Speaker)

Working as part of the Customer Service Team, the Junior Delivery Specialist is responsible for providing comprehensive telephone and email support and liaising with the Client / 3rd party vendors.
 

• Answering our Clients' queries on HR processes, policies and procedures through a variety of channels (for example telephone, email, e-service or web chat);
• Providing navigational guidance to Clients on HR system and tools;
• Delivering high standards of customer service while providing an outstanding customer experience in every interaction;
• Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly improved;
• Liaising between Aon Hewitt's core processing teams and our Client.

• Be fluent in English and Dutch (C1 level is the minimum);
• Put the customer at the centre of everything you do;
• Enjoy helping others;
• Hold yourself to the highest standards;
• Add value in every interaction;
• Have excellent written and verbal communication skills;
• Be trustworthy, have integrity and a clean employment history.

• A promising career path and individual development plan
• A large number of career opportunities in different business areas
• Cooperation with young, energetic and craving for knowledge colleagues just like you
• The opportunity to build strong and meaningful relationships with clients and influence their business
• The best medical cover on the market with free dental care
• Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
• Offices in close proximity to Krakow’s city centre
• The chance to participate in social events and charity actions