QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference!
Dispatch Associate
Job ID#: 6666
Functional Area: Administration
Location: Wroclaw (Breslau), Poland
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Coordinate Field Service Specialists including planning of interventions, preventive maintenances and installations/de-installations;
- Process spare parts orders including booking, returns and inventory of FSS stocks;
- Optimize FSS work time by effective jobs planning;
- Document cases in dedicated systems;
- Maintain customers and instruments database;
- Meet service goals within given SLA;
- Contribute to achieving company’s financial goals.
Position Requirements
- Very good knowledge of English language;
- Very good knowledge of Italian;
- At least 2 years documented experience in customer service area;
- Advanced knowledge of Microsoft Office, including Excel, Outlook;
- Experience with CMS and SAP is beneficial.
Personal Requirements
- Excellent communication skills;
- Critical thinking and problem solving skills;
- Professional in building customer relations;
- Great team player;
- Able to manage multiple tasks.
We Offer
- Possibility to develop in an international company;
- Attractive office location in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Group Life Insurance;
- Friendly atmosphere;
- Happy Monday :)