Dispatch Associate

Functional Area: Administration

Location: Wroclaw (Breslau), Poland
Employment Type: Regular Full-Time
Duration: unlimited

• Coordinate Field Service Specialists including planning of interventions, preventive maintenances and installations/de-installations;
• Process spare parts orders including booking, returns and inventory of FSS stocks;
• Optimize FSS work time by effective jobs planning;
• Document cases in dedicated systems;
• Maintain customers and instruments database;
• Meet service goals within given SLA;
• Contribute to achieving company’s financial goals.

• Very good knowledge of English language;
• Very good knowledge of Italian;
• At least 2 years documented experience in customer service area;
• Advanced knowledge of Microsoft Office, including Excel, Outlook;
• Experience with CMS and SAP is beneficial.

• Excellent communication skills;
• Critical thinking and problem solving skills;
• Professional in building customer relations;
• Great team player;
• Able to manage multiple tasks.

• Possibility to develop in an international company;
• Attractive office location in Sky Tower;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Group Life Insurance;
• Friendly atmosphere;
• Happy Monday :)