About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Capgemini is delivering the service for number of clients from Media & Entertainment sector. Now we have new Logo within our portfolio, as another globally recognized Client from M&E sector has decided to cooperate with us.
For our client - Sony Pictures Entertainment - we will provide the following services:
Collection
Billing
Dispute Management
P2P Problem Resolution
Your duties
- Dealing with all types of customers\' queries and disputes within the role
- Ensures complaints/requests sent via systems are cleared timely and that no unmatched item remains open
- Communicating with customers and the Client in a professional manner
- Co-operation and support to all team members
- Creates sales orders according to the customer requests and escalates it in case of additional information is required
- Applies the correct billing parameters to ensure invoices are correctly processed
If you...
- are open to start international career
- want to work with French language
- have strong analytical skills
- speak very good French (C1 level) and English (B2 level)
...we have a job for you.
We don’t require professional experience. You will be working in international environment, where willingness of learning new things is supported by wide range of trainings and courses which are designed to improve your skills and abilities.
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages.
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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