On behalf of our client, a big international company operating globally, who has their office in Krakow, we are looking for candidates on the position of:
EMEA Contract Administrator German
Kraków
Nr ref.: 5253/AG
Requirements:
- Experience in working in a multinational company, preferably in Shared Service of BPO company
- Very good command of English language
- Capacity to work very detailed and meticulous while performing routine jobs requiring concentration
- Strong working knowledge of MS Office and analytical profile
- Good communication skills with people on the phone, instant messenger and email
- Proactive, Customer orientated and with intercultural competence
- Good command of German (Preferred)
Responsibilities:
- Perform all aspects of Contract Administration (CA) regarding EMEA customers, including: Download Customer contracts from web portals
- Obtain quote information from company systems (SharePoint)
- Perform contract review according to process documentation
- Implement customer prices and schedule agreements in correspondence with Sales and Logistics
- Fulfill reporting requirements
- Operate in line with internal procedures
- Resolve issues with responsible teams
- Ensuring all Associate activities are compliant to audit/SOX requirements
- Documenting all CA relevant activity in the according systems
- Lead issue resolution process, i.e. escalate to responsible teams and follow-up till closure
- Ensure Key Metric's are met and service is delivered to end users (Sales, GBS Finance)
- Cross-training other team members to allow back-up capabilities as requested by the manager
- Develop and maintain relationship with relevant company teams (regular meetings) to improve information flow
- Identify opportunities for continuous process improvement and communicate to manager
- Participation in conference calls with Sales, COPS team as necessary
We offer:
- Interesting career in a leading, world-recognized company
- Opportunity to professional growth and personal development in an international environment
- Ability to implement own ideas and solutions
- Social benefits, such as private health care and multisport cards