What if you were given the opportunity to make a difference?
A global leader in paper, packaging and distribution, International Paper provides superior solutions to meet the needs of businesses and consumers in 24 countries, using renewable resources to make products that people depend on every day. Within our high-performance and inclusive work environment, our employees find many ways to express their best ideas and share their talent. We offer them the opportunity to expand their world through challenging assignments and extensive collaboration, as well as the ability to follow their path by developing skills, and taking the lead to move their career forward. They help shape our future, by promoting sustainability and supporting our local communities.
The Global Business Services Centre in Krakow started operating in 2004. Thanks to our dedicated employees and operational excellence we centralized advanced processes in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
International Paper is seeking exceptional candidates to be part of its
European Customer Service as
Purpose
Responsible for addressing a variety of inquires or requests for services for customers, IP personnel or Business Partners that are the result of an inbound and outbound correspondence.
Services include, but not limited to: processing purchase orders, orders changes, adjustments, and cancellations and general inquiry support..
Coordinate with Customer facing team, Customer Administrators and related departments to communicate and resolve exceptions in an expedient manner.
Key Accountabilities
- Delivering exceptional customer service to our French-based customer accounts involving the following key duties and expectations of the position:
- Understand and execute the customer service level to the established performance criteria – quality, productivity and customer satisfaction.
- A to Z order management – overseeing complete order execution
- Full understanding of account specifics and individual business requirements
- Responsibility for day to day needs of ongoing businesses
- Working closely with local and regional sales representatives in attaining goals and objectives
- Effectiveness and efficiency of order processing.
- Learn and work in a team environment.
- Comprehension and familiarity with product portfolio and IP offering
Requirements
- Very command of French, ability to communicate in Polish and English is a must
- Great communication skills and exceptional phone etiquette
- Excellent written communication
- Ability to process high volume of data accurately and efficiently
- Good understanding of order management processes
- Strong interpersonal and organizational skills
- Customer focus, dedication to outlined objectives
- Personal drive towards individual results and team goals
We offer:
The European Customer Service department is proud of its young, upbeat, dedicated and multicultural workforce. You will have an opportunity to travel to your clientele location, participate in cross-departmental projects and engage your potential for self development through a variety of trainings and language courses offered by International Paper.
All our employees may benefit from being a part of a multinational and multicultural organization. Other benefits include stable employment, a friendly and dynamic work environment, career development within global structure, high standards of work, attractive salary, participating in exciting social fund initiatives, as well as working in a modern office located in the center of Krakow.
