Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our
communities. Come join us.
For more details about us please see our web site elavon.pl
- Support team members with questions around daily operations;
- Manages team of 10 employees: coordinates leave, manages breaks and re-assigns responsibilities during team member absences.
- Monitor the KPI's and SLA's and take necessary actions if these are not met;
- Provide feedback to the Manager around the performance of team members and suggest on competencies of individual team members that need to be further developed;
- Handles all queries with the best interest of both the Company and the Customer;
- Managing Customer expectations and resolving complaints;
- Build relationships with all areas in and outside of Operations to achieve the best result for our Customer;
- Performing monthly and annual representatives' appraisals;
- Responsible for interviewing and hiring customer representatives.
- Fluent command of German
- Communicative knowledge of English
- Previous experience in a Customer service;
- Has proven leadership track record;
- Excellent communication and interpersonal skills;
- Strong customer service focus; demonstrated ability to understand the customer’s business, issues and needs, proactively responding to customer requirements;
- Strong leadership skills;
- Excellent organizational, time-management skills;
- Result orientation and an effective problem solving skills;
- Flexible approach to working hours.
- employment agreement
- complex medical care
- life insurance
- language lasses
- multisport card or co-financed holidays
- development path and trainings
- social and community projects
- dditional holiday leave
