Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
The jobholder will be responsible for the correct and timely Learning and Development data processing, according to the project deadlines and to the expected quality. The L&D Process Specialist will also interact with the Client on a daily basis via phone and email, ensuring proper resolution of L&D-related issues. Another key aspect of the job is the cooperation with other delivery team members, sharing knowledge and expertise, as well as making sure that all the necessary documentation is complete and up to date.
- Process L&D Administration requests
- Answer client’s calls and emails
- Process client’s queries and escalations
- Provide clarification of L&D policies and procedures
- Demonstrate knowledge of processes and procedures relevant to Talent Management, Learning & Development, Performance Management, Succession Planning; Disciplinary and Grievances
- Organise knowledge sharing sessions internal and cross teams
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
- Annual Training Calendar & Event Set Up
• Set up and maintenance of Annual Training Calendar and training program catalogues - Nominations
• Maintenance of nominations lists in cooperation with L&D Managers - Registrations
• Maintenance of registration, waiting and cancellation lists
• Monitoring of courses fulfillment - Joining instructions & preworks
• Initiation, coordination and informing delegates on pre-course preparation - Feedback set up and evaluation
- Reporting
- Invoicing
• External invoices processing
• Internal charges processing
- Bachelor degree
- Very good command of spoken and written German
- Very good command of spoken and written English
- Experience in L&D/HR Administration, Customer Service, etc.
- Knowledge of process specific systems/tools (SAP, Taleo, TalentLink, Oracle) will be an asset
- Attention to details
- Good knowledge of MS Office
- Good communication skills
- Ability to cooperate smoothly with other team members
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
