Incident Manager

Our Client is a multinational corporation technology company with more than 71,000 employees worldwide. It is the largest company in the world which designs, manufactures and sells networking equipment. Our Client is recognized as one of the best employers in Poland.

Currently, we are looking for an Incident Manager who will:

• Provide best issue resolving time solutions for the customers.
• Ensure case documentation is complete, legible and accurate.
• Perform escalation activities.
• Ensure follow-up and closure of high priority issues with large strategic customers.
• Support delivery of technical services to major accounts.

Our Client offers:

• Attractive salary based on B2B contract: 6-7k+VAT (signed via devire agency).
• Full time job  - 24/7
• Internal trainings and mentoring programme.
• Working for a leading corporation with a stable market position.
• Private Healthcare and Multisport Card.
• Possibility to work remotely.

We are looking forward to meeting Candidates who have:

• Excellent customer service skills as the person will work with strategic external clients.
• Strong critical thinker with the vision to work both tactically and strategically.
• Excellent verbal, written and technical communication skills to interact with individuals from various levels and departments, locally and abroad.
• Very good command of English due to the international working environment (Spanish/Portuguese are more than welcomed).
• Knowledge about ITIL processes.
• Experience in incident management (nice to have).