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Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us. |
Customer Activation Team provides application, boarding, product, system, sales process, customer and contract support to Elavon’s internal sales teams and/or external sales partners (Independent Sales Organizations, Agent/Referral Banks and Third Party POS Vendors).
- Provides day to day application support for sales personnel to ensure revenue is generated in a speedy manner and positive customer experience is delivered;
- A detailed understanding of the customer boarding process and potential break points;
- Provides product support (including terminal, software, value add products) which includes feature functionality, live demonstrations as well as system integration and development tools;
- Assists sales staff in identifying the appropriate contract for new merchant relationships;
- Assists sales in collecting required and additional data to move applications from signature through to open in a seamless and timely manner;
- Engage with customers in a professional and timely manner to advocate on behalf of our sales persons;
- Adheres to departmental SLA/KPI’s with a focus on driving revenues and quicker speed to board;
- Maintains current knowledge of required paperwork and supporting documentation, operating systems, procedures, card association regulations, and pricing methods;
- Researches and resolves issues for both internal and external sales staff;
- Processes third party certification requests as well as validating certified vendors on the Elavon platform;
- Maintains internal websites with current information on card schemes and pricing, and notifies sales teams of changes.
- Very good knowledge of English;
- At least good knowledge of Norwegian;
- Strong communication and customer service skills;
- Accuracy in passing of financial entries and in working with documentation;
- Enthusiasm and eagerness to learn;
- Analytical skills;
- Good knowledge of Microsoft Office products.
- Full time position, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card, language classes;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.