Junior Member Services Administrator
Kraków
Nr ref.: 2019-33873
The aim of this role is to provide operations and governance supports for Bigblue Touch and Aon Master Trust solutions and products.
A defined contribution (DC) plan is a type of retirement plan in which the employer, employee or both make contributions on a regular basis. Individual accounts are set up for participants and benefits are based on the amounts credited to these accounts (through employee contributions and, if applicable, employer contributions) plus any investment earnings on the money in the account.
Detailed Responsibilities:
- Delivering services to stakeholders, and members within agreed SLA
- Administering mailboxes and responding to queries
- Managing DMS (Document Management System)
- Managing ad-hoc requests/queries from stakeholders
- Managing and updating websites and mobile apps and ensuring they work properly
- Arranging member communication release
- Providing governed provider communication to members
- Providing operational support to Presenting team such as booking management system and reporting
- Monitoring and controlling DC-related financial processes
- Pro-actively identifying issues and risks and flagging them properly and in timely manner
- Increasing the level of processing knowledge
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Being flexible in supporting other team members as need arises (often on short notice, complex assignments)
- Continuously giving and asking for constructive feedback
- Actively attending meetings with the team, internal clients and 3rd party stakeholders
Requirements:
- Good knowledge of DC business and products on the UK market (for internal candidates)
- Advanced Excel skills
- Excellent knowledge of Aon tools (for internal candidates)
- Ability to analyze processes and identify improvements
- Ability to identify and respond to risks
- Ability to focus on details
- English level – C1
- Ability to lead meetings and conference calls if required
- Ability to negotiate
- Ability to manage work streams in a project
- Ability to work effectively in a project team
- Excellent time management & organizational skills
- University degree or equivalent work experience
- At least two years of experience
- Experience of client-facing role
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more) - Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
Lots of social events, charity actions and opportunities to integrate with colleagues