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Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us. |
- Handling redirected payments and reconciliations;
- Analysing Fee refunds and Corrective invoices for our customers;
- Answering phone calls in Spanish and/or English on a variety of queries related with Redirects team;
- Analysing and resolving queries by e-mail on first contact or forwarding details to appropriate support area for resolution in English/Spanish;
- Effective communication with various Elavon teams and departments;
- Pro-actively seeking solutions in terms of redirects and fee refund processes;
- Supporting team in various ad hoc activities.
- Fluency in Spanish and English;
- Desirable skills such as efficiency, accuracy, thoroughness, systematic, punctuality, work under time pressure;
- Ability to know when to escalate a problem before it becomes critical;
- Working knowledge of MS Office;
- Being able to adjust to frequent changes in procedures;
- Good communication skills;
- Ability to work on shifts.
- Full time position, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card, language classes;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.
