Junior Specialist in Customer Service (English Speaker)

Working as part of the Customer Service Team, the Junior Delivery Specialist is responsible for providing comprehensive telephone and email support and liaising with the Client / 3rd party vendors.

• Answering our Clients' queries on HR processes, policies and procedures through a variety of channels (for example telephone, email, e-service or web chat)
• Providing navigational guidance to Clients on HR system and tools
• Delivering high standards of customer service while providing an outstanding customer experience in every interaction
• Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly improved
• Liaising between Aon Hewitt's core processing teams and our Client

• Be fluent in English (C1 level is the minimum)
• Put the customer at the centre of everything you do
• Enjoy helping others
• Hold yourself to the highest standards
• Have excellent written and verbal communication skills
• Be trustworthy, have integrity and a clean employment history

• A promising career path and individual development plan
• A large number of career opportunities in different business areas
• Cooperation with young, energetic and craving for knowledge colleagues just like you
• The opportunity to build strong and meaningful relationships with clients and influence their business
• The best medical cover on the market with free dental care
• Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
• Offices in close proximity to Krakow’s city centre
• The chance to participate in social events and charity actions