Junior System Consultant Service Station Support

Statoil Fuel & Retail is currently looking for System Consultants to establish a 1st Line Service Desk for station operations located in Warsaw.

The System Consultant will be a single point of contact responsible for supporting our stations in troubleshooting and providing solutions to IT and forecourt problems they experience.

Responsibilities:

• Professional customer support for end users of station systems (POS, BOS, Forecourt)
• Troubleshooting and advice to problems that are reported
• Requests registration and supervision according to team KPI’s
• Ordering service from external suppliers and follow up on delivery
• Checking system monitoring tools and solving failures reported there

Qualifications:

• Academic education in IT, IT engineering would be an advantage, similar technical qualifications or experience in technical support is required
• Communicative knowledge of English
• Ability to understand customer demands and come up with solutions to their problems
• High service orientation
• Openness for learning
• Teamwork skills