(Junior) System Consultant Service Station Support

Statoil Fuel & Retail is currently looking for Junior System Consultants to establish a 1st Line Service Desk for Scandinavian Station operations located in Warsaw. The System Consultant will be a single point of contact responsible for supporting our stations in troubleshooting and providing solutions to IT and forecourt problems they experience.

Responsibilities:

• Professional customer support for end users of station systems (POS, BOS, Forecourt)
• Troubleshooting and advice to problems that are reported
• Requests registration and supervision according to team KPI’s
• Ordering service from external suppliers and follow up on delivery
• Checking system monitoring tools and solving failures reported there

Qualifications:

• Academic education in IT, IT engineering would be an advantage, similar technical qualifications or experience in technical support is required
• Fluency in one of the Scandinavian languages (Norwegian, Swedish or Danish) and communicative knowledge of English
• Ability to understand customer demands and come up with solutions to their problems
• High service orientation
• Openness for learning
• Teamwork skills

Our values - Courageous, Open, Passionate and Caring - are at the core of our management system. They drive our performance, and guide us in how we do business, how we work together, and how we act towards external stakeholders.
We welcome your application!