Our Client is the world's No.1 spread betting and CFD provider. The company has offices in 17 countries across five continents, serving over 125,000 active clients worldwide. The Company opened its new branch (R&D Center) in Krakow in 2015 and is to hire around up to 250 IT, Digital Marketing and Business Development/ Customer Service and KYC/ Compliance Specialists for new projects and creating new products. It is highly innovative company with strong position on the market, working with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Requirements:
- At least 6 months working experience within an administrative and/or customer service related role
- Attention to detail; meeting regular deadlines; taking ownership of assigned responsibilities
- Strong team ethos
- Proactive attitude in researching and resolving problems/issues
- Educated to A Level standard (or equivalent)
- Fluency in English (verbal and written)
- Foreign language skills to a professional level
- University degree
- Literacy in Microsoft Office
- Showing initiative in identifying problems and posing solutions with a logical and analytical approach
- Challenging mindset, uses training and experience to identify the need for change/improvement
- Strong organisational and time management skills
- Excellent interpersonal and communication skills at all levels of the organisation – both in writing and orally
- Ability to cope well under pressure and adapt quickly to the ever changing environment
Responsibilities:
You will be part of our team in Krakow, working closely with the Institutional Account Setup Team Lead to ensure the smooth running of client on boarding. You will use a variety Company proprietary trading systems, CRM databases and Microsoft Excel and Access as part of your daily routine. You will be required to resolve queries and to make system/control improvements. This role offers good opportunities to develop in other areas of the wider operations team and to build strong relationships with sales, compliance and other operational departments.
- Liaising with the sales teams, introducing brokers and foreign offices, in order to gather all relevant information and documentation to open new accounts in accordance with regulatory KYC requirements
- Providing support to the foreign offices in Europe and South Africa
- Point of contact for all account setup queries resulting in regular contact with other departments in IG
- Daily, weekly and monthly administrative checks to ensure all accounts are set up in accordance with in house procedures and FCA Regulations
- Setting up and processing changes to introducer details
- Generating account opening letters for new clients
- Answering queries and assisting with disputes - Dealing with IB queries both on the phone or via email
- Maintaining procedure manuals and other documentation
- Providing general support to the Institutional Account Setup Team Lead
- Liaising outside of the department with colleagues to build a strong relationship with other departments
- Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures
We offer:
- A possibility of taking part in setting up a new marketing, Customer Service and IT departments in Poland
- Participation in interesting and challenging projects in global structures
- Opportunity to develop and broaden skills
- Attractive salary, bonuses and benefits package
- Pleasant working atmosphere