Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Job Description:
- Validate the orders and remove errors where possible
- Work with logistic and area managers to organize order expedites
- Liaise with Factories & Customer Availability Manager to confirm product availability to the customer
- Respond in a timely manner to all queries from the customers
- Pull Open Order Reports, review and execute delivery orders accurately and on time
- Provide end to end Query management, order entry and transactional activities and serve as the interface between Customers with regard to operations communications
- Utilize agreed upon query management system to track all customer queries and transactional activities
- Provides proactive information to Customers
- Manages Customer queries over the phone, by fax and by e-mail. Where possible Customer Service Representative will resolve issue over phone with client
- Where necessary, escalate queries for resolution to the client
- Ability to collaborate across many different groups and communicate with multiple key stakeholders of all levels
- Shall produce standard and ad hoc reports as required
- Troubleshoot, diagnose and solve issues that arise, and escalate if necessary
- ~1 year of experience in Customer Service/Order Management/Supply Chain
- BA/BS degree in Business or Engineering or 4 years of relevant experience may substitute for degree
Professional Skills:
- Knowledge of Russian on at least C1 level
- Very good knowledge of English
- Strong communication/organizational skills
- Self-motivation
- Results & detail oriented
- Experience in BPO or SSC organization would be an advantage
- Very good MS Office skills (especially Excel skills)
Preferred:
- Experience with SAP or comparable ERP system preferred
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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