We are an international pioneering technology leader that is writing the future of world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, regional network scale, to global fleet-wide operations. At Power Grids Technology Center, it’s the people that matter most - to us and our customers. Which is why we’re always looking to add more talent to our team. To strengthen our customer support team, we are looking Multilingual Customer Connect Agent. Seize this unique opportunity and see your work affect our products. To strengthen our customer support team, the first point of contact and gateway to more advanced services, we are looking for an multi lingual Customer Connect Agent which will provide first line support to our customers and the global network. Many of our customer prefer to interact in their own language therefore multi lingual (European languages) capability is crucial.
- Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism
- Be a customer advocate for timely response to issues and for problem resolution and escalation
- Report all activities taken toward resolving customer issues
- Able to multitask and maintain an organized work environment
- Where required, support customers during run time activities and provide online trouble shooting support and resolution
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business
- Participation in ensuring 24/7 availability
- Multi lingual proficiency (German and Swedish language) with a good command of English
- Additional lingual proficiency in Turkish or Norwegian language would be a plus
- High focus on customers and their needs
- Ability to apply structured and methodic work style during increased pressure to act
- Experience/knowledge of ABB products and systems is beneficial
- Ability to act solution oriented and to variate different approaches, be flexible and creative team player
- Readiness to travel (approx. 10%) on global base i.e. for troubleshooting, trainings or customer meetings