Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. We are an international pioneering technology leader that is writing the future of world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, regional network scale, to global fleet-wide operations. At Power Grids Technology Center, it’s the people that matter most - to us and our customers. Which is why we’re always looking to add more talent to our team. To strengthen our customer support team, we are looking for a Multilingual Customer Connect Agent. Many of our customers are from German speaking countries and they prefer to interact in their language. At the same time we have customers from Turkey. Therefore German as well as Turkish language skills are crucial.
- Handling incoming inquiries via e-mails, chat, web-, telephone and other possible channels efficiently with confidence and professionalism (approximately 90% of inquiries are via e-mail).
- Be a customer advocate for timely response to issues and for problem resolution and escalation during the whole inquiry life cycle.
- Able to multitask and maintain an organized work environment.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
- Collaborate with other departments and keep a positive relation with them.
- Multilingual proficiency: German and Turkish language with a good command of English.
- Additional lingual proficiency would be a big plus.
- High focus on customers and their needs.
- Ability to apply structured and methodic work style during increased pressure to act.
- Onboarding and Training about Hitachi Energy portfolio will be provided. Some knowledge of Power Grids products and systems would be beneficial.
- Ability to act solution oriented and to variate different approaches, be flexible and creative team player.