Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
For more details about us please see our web site: www.elavon.com
- Handling a variety of processes within the team in regards to exceptions;
- Answering phone calls in English on a variety of queries related with Exceptions;
- Analyzing and resolving queries by e-mail on first contact or forwarding details to appropriate support area for resolution in English;
- Ability to apply experience and knowledge to new situations, flexibility in decisions;
- Being able to adjust to frequent changes in procedures;
- Effective communication related Elavon departments including Settlement and System Development;
- Pro-actively seeking solutions in terms of volume reductions and automations;
- Supporting team in various ad hoc activities;
- Using thorough knowledge of products, services, applicable regulations and systems and procedures.
- Fluency in English; other languages will be an advantage;
- Desirable skills such as efficiency, accuracy, thoroughness, punctuality, work under time pressure;
- Ability to know when to escalate a problem before it becomes critical;
- Working knowledge of MS Office;
- Good communication skills;
- Ability to work on shifts for non standard hours.
- Full time position, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card;
- You can recommend friends in Referral Program and collect awards;
- Highly professional, multicultural environment and high standards of work;
- Clearly defined career path (experts or managers), wide range of trainings - online trainings also available at home, trainings in classroom, funding for learning foreign languages;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- You will work in an inspiring atmosphere. We work together and celebrate together - everyone will find something for themselves;
- Offices in a convenient location in Warsaw, easily accessible by Metro + bus.
