A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
Our team is expanding!
Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
- Managing internal/external queries from other teams
- Monitoring and solving deployment jobs on-hold, complaints, escalations and ad-hoc requests
- Owning of Elavon-vendor interactions with full empowerment to make decisions
- Working on Large Merchant Implementation projects
- Multiple Continuous Improvement initiatives
- Supporting other teams if needed
- High school diploma or equivalent
- Two or more years of customer service /operations experience
- In-depth knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
- Good telephone, interpersonal and verbal communication skills
- Strong problem-solving and negotiation skills as well as the ability to handle difficult customer interactions
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Proficient keyboard and computer skills, especially Microsoft Office applications
- Proven commitment to high quality customer service
- Excellent time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Full time position, employment agreement,
- Excellent package including complex medical care, group insurance, Multisport card, language classes,
- Highly professional, multicultural environment and high standards of work,
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning,
- Work in a dynamic team with a supportive inclusive culture and strong values,
- Interaction with Clients and Colleagues across the globe,
- Good atmosphere at work and comfortable working environment,
- Opportunity to participate in social and community projects.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
