Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
For our office in Kraków, due to dynamic development of our team, we are looking for an ambitious, accountable and open-minded person with hands-on approach, open to new knowledge and challenging goals.
The main purpose of the role is to ensure excellent Client service within Logistic, Order Management and Planning area. There is also a possibility to take part in Transition process from our Client’s European locations.
As a member of the team, provide the logistics and order management services according to the agreed service levels and key measurement targets. Deliver a high quality and cost effective operations to the Client. Identify of exceptions and providing resolution to issues.
Perform tasks in line with the written procedures or assigned by a senior staff. Require a proficient knowledge of one or more processes.
The successful candidate will be responsible for processing transactions and producing outputs in the following areas:
- Create/modify/cancel and validate Orders
- Orders inquiries
- Quotes creation
- Create and Maintain of Delivery and Shipment documents
- Integrate with Load Building, Mode Planning and Route Optimization
- Process Returns
- Identify exceptions and provide resolution to issues
- Actively communicate with market, Vendors and supply contacts to identify and correct issues according to the SLA and KPI’s
- Good organizational skills of daily & project (if relevant) work
- Foreign trade and Export business knowledge
- Knowledge of Supply Chain principles
- Degree in Supply Chain, Business, Commercial Apprenticeship or equivalent working experience will be an asset
- At least 1 year experience in a relevant field
- Knowledge of SAP system would be an asset
- Microsoft office tools literacy
- Lean thinking / process orientation
- Open minded communicator and negotiator
- Team player
- Fluent knowledge of English, second European language (preferably French or German) will be an asset
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
