Order Management Coordinator [rekrutacja online]

Motorola Solutions Systems Polska

Kraków

51 dni temu

Order Management Coordinator [rekrutacja online]

mixed shift or 2nd shift

 

Company Overview

 

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview

 

Motorola Solutions Finance Operations Center (F.O.C.) provides world-class finance, accounting, order management and purchasing services to Motorola branches in Europe, Middle East, Africa, US and Latin America region. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life.
At Avigilon team, supporting Canadian and US processes, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact of the safety of people and businesses globally.
We believe that diversity spawns innovation – the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!


Job Description

 

The Customer Order Management Coordinator must thrive in a fast-paced, time-sensitive environment and work well under pressure. This individual must have strong attention to detail, advanced decision-making skills, advanced customer service skills and be able to work independently as well as within a team environment.

 

Responsibilities include:

  • Participate in transition process from Canada
  • Acts as the Voice of the Customer
  • Brings the needs of the customer to the forefront ensuring first contact resolution
  • Verification of Purchase Order accuracy with a thorough understanding of all customer fulfillment requirements
  • Accurate entry of order data into SAP from Salesforce, OCR, EDI, email
  • Process, follow through and ensure on time fulfillment of orders
  • Resolve all backlog issues including order hold release, product or item number discrepancies and missing purchase order detail requirements
  • Providing timely order status information to customers
  • Communicating all needs for Customer orders to cross functional team members
  • Maintaining, updating and communicating Customer Record changes in Salesforce and SAP
  • Create credit and debit memo requests accordingly
  • Providing technical product information to Customers relating to their purchase orders
  • Proactive approach to work, taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives
Basic Requirements
  • Business fluent English - required
  • Willingness to work on mixed shift (part of time morning hours, part of time US working hours 3-11 PM  Krakow time) or 2nd shift only 3-11 PM or later hours
  • Minimum 1 year of work experience in relevant field and customer focused environment
  • University degree (bachelor of business administration / master) or comparable
  • Excellent knowledge about MS office
  • Excellent time management
  • Dynamic, creative and good ability to present and assert oneself
  • Excellent communication skills, self motivated and able to work under pressure
  • Ability to judge
  • High rate of sensitivity of the mentality, business culture and practices in a multicultural environment
  • Knowledge of SAP operating system will work in the candidate's benefit
We offer:
  • Competitive salary package,
  • Strong team-oriented culture,
  • Flexible working hours,
  • Contract of employment,
  • Private medical & dental coverage,
  • Life insurance,
  • Comfortable work conditions (high class offices, parking space),
  • Trainings and broad development opportunities,
  • Volleyball field and grill place next to the office,
  • Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,
  • Access to wellness facilities and integration events,
  • Motorola Solutions is supporting CSR activities and encourages employees to participate.
If interested please apply at careers.motorolasolutions.com or via mailbox aplikuj@motorolasolutions.com.

Poznaj

Motorola Solutions

Motorola Solutions jest liderem w branży telekomunikacyjnej, powstałym w 1928 roku. Firma zatrudnia ponad 20 000 pracowników w 65 krajach i dostarcza produkty zarówno klientom biznesowym, jak i instytucjom rządowym.

Nasza czołowa pozycja w tych obszarach obejmuje obsługę komunikacji służb bezpieczeństwa publicznego od infrastruktury do aplikacji i urządzeń, takich jak komunikatory radiowe czy specjalistyczne przenośne urządzenia obliczeniowe dla przedsiębiorstw. Produkujemy zaawansowane urządzenia rejestrujące dane, takie jakie czytniki kodów kreskowych i RFID (identyfikacja za pomocą fal radiowych) dla biznesu. Dostarczamy profesjonalne i komercyjne radiotelefony na potrzeby różnych rynków, a z myślą o przedsiębiorcach detalicznych tworzymy również nielicencjonowane szerokopasmowe architektury i bezprzewodowe sieci lokalne (WLAN).

 

Nasz ośrodek w Krakowie, zatrudniający ponad 1000 osób, to jedno z czołowych centrów Motoroli na świecie. Główne jego części to:

  • Centrum Rozwoju Oprogramowania, gdzie tworzone są systemy komunikacyjno-radiowe w standardzie TETRA/APCO P25/LTE dla służb bezpieczeństwa publicznego, aplikacje współdziałające z tymi systemami oraz oprogramowanie radiotelefonów w standardzie TETRA.
  • Centrum Finansowe będące częścią globalnej sieci finansowych Shared Services, świadczących usługi księgowo-rozliczeniowe oddziałom Motorola Solutions na całym świecie.

Pomagamy ludziom pracować lepiej w ważnych momentach. To jest nasz cel.

Specjalista ds. Obsługi Klienta to osoba odpowiedzialna za zapewnienie wysokiej jakości obsługi klienta w wybranej dziedzinie, np.: księgowości, usługach It, prawie lub w finansach. Do głównych obowiązków pracownika tego należy, m.in.: aktywne pozyskiwanie i obsługa klientów, prezentowanie produktów i usług firmy, udzielanie informacji i rozwiązywanie problemów, analiza potrzeb i oczekiwań ...
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