Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Order to Cash Process Associate with French or German
Workplace: Warszawa
Nr Ref.: 00509743
Main Responsibilities/Accountabilities
- Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur.
- Develop and maintain professional relationship with internal and external clients.
- Ensure that the collections processes followed are in adherence with Sarbanes/Oxley procedures.
- Promptly provide customer payment remittances to Accenture’s cash applications team.
- Produce monthly statements in line with client processes and SOX procedures.
- Meet weekly/monthly collections targets and all SLA’s.
- Playing the role of Subject Matter Expert for OTC process for the Client and team members.
- Involvement in improvement projects/ideas for the process linked to order management.
- Support for Tower Lead in process related questions and be the full back of the Tower Lead in case of absence.
Qualifications
- 1 - 2 year’s collections or accounts payable experience/customer care/experience in an international environment.
- Strong interpersonal /business skills both oral and written with very good telephone skills.
- Ability to work on own initiative in a Team environment.
- Good organizational & time management skills.
- Strong negotiation skills.
- Analytical approach / good problem solving skills.
- Excellent reporting skills.
- Competent in Microsoft Office, advanced Excel skills (vlookup, pivot table etc.).
- Excellent stakeholder management.
- Fluency in English and French or German.
We offer
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages.
- Experience with a range of Clients and technology solutions which provides professional relevance.
- Operating according to Lean Six Sigma philosophy.
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”.
- Trainings and development tailored to help you achieve your potential.
- New Joiners Programme including trainings.
- Opportunity to engage in Corporate Social Responsibility initiatives.
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, My Benefit, life insurance.
- Friendly work atmosphere in multicultural environment.
