Policy Administrator with German

Requirements:

You are the perfect candidate if you:

• Hold a university degree
• Very good command of German and English language (both spoken and written)
• Good knowledge of  various software packages, including Word, Excel & Access
• Have strong customer service skills
• Are accurate and detail-oriented
• Have an ability to work independently and as part of a team
• Are flexible in working hours as well as capability to multi-task
• Have high ethical standards

Responsibilities:

Working as an Administrator within our Policy Administration Department, you will assist in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors). Typical activities will include onboarding new customers into the system, updating policy holder details, resolving premium allocation issues, producing annual policy statements, switches, and handling policy claims.

As a Policy Administrator you will be responsible for:

• Providing a world class service by maintaining and improving service levels
• Ensuring all Service Level Agreements are met effectively and within standard times
• Dealing with standard administration requests within agreed service turnaround times
• Assisting in the preparation of a suite of standard letters
• Assisting in achieving the overall objectives of the department

We offer:

What we can offer you:

• Friendly work atmosphere and positive environment with a great work-life balance
• Workplace in the city centre
• Private medical healthcare
• Benefit packages including Multisport card
• A 30-minute lunch break included in the 8-hour working day
• After work activities (football team, volleyball team, charity events, etc.)
• Access to free in-house English classes with our dedicated English Trainer