Process Associate with English

General Responsibilities

• Response to customer inquiries via e-mail, telephone, fax or system,
• Order processing in customer service systems which includes orders entry,
• Billing inquiries which include price quotations, price checks and item quantity,
• General administration which includes customer files and sales contracts maintenance,
• Assist with adherence to ISO standards and requirements; prepare reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.
• Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements,
• Provides ad-hoc support to internal and external partners.

What do you need to start?

• Good communication skills (in writing and speaking) of English, min C1;
• Work experience in customer service environment,
• Genuine interest in working in a service environment and acquiring technical knowledge,
• Understanding of Company and customer processes and policies,
• Identifies and analyzes problems to make logical, fact- based decisions,
• Anticipates, identifies and responds to customer needs with excellent service.

What can we offer?

• Attractive salary
• Stable job offer – employment contract,
• Professional trainings and great career development opportunities,
• Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

For more information, visit www.genpact.com.