Product Support Analyst with French
Miejsce pracy: Wrocław
Nr ref.: JO-1602-326301_383487
Product Support Analyst
Responsibilities:
- Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Focuses on developing knowledge in specific product suite or operating environments.
- Contributes information to the Support knowledge base.
- Manages workload effectively following Support Procedures.
Education/experience/skills
- Graduated in Business Administration, Accounting, Economics or equivalent.
- Languages: French advanced and fluent in English.
- Team player with the ability to build strong peer and interpersonal relationships.
- Good problem solving and analytic skills.
- Good writing and editing skills.
- Strong organizational and problem solving skills.
- Able to provide oral and written communication that effectively articulates complex ideas.
- User of Microsoft Office applications.
...good if you have:
- Previous experience working on Customer Service.
- Previous experience on ERP software.
Benefits:
- Medical care.
- Group life insurance.
- Co-financing of postgraduate studies.
- Sport card/tickets to cinema.
