Refund Jr. Advisor/Advisor with Italian

Requirements:

• Master/Bachelor degree or at least  accomplished 3rd year of studies in any disciplines
• Very good English
• Good Italian (minimum B1/B2)
• Good analytical skills
• Numeric skills
• Good communication skills
• Diligent, independent and systematic approach to work
• Team player

Responsibilities:

• Verification, Calculation and Authorization of Refund Applications from Travel Agents, if the agent is not able to process his own refund directly
• Calculation and Processing of Refunds
• Initiation of credit notes and corresponding payments
• Direct, e-mail communication with Travel Agents, Other Airlines, Other Company Departments in case of missing information
• Clarification of Refund-Special cases
• Making sure that in his/her area of responsibility the accepted service level with regard to timeliness and accuracy of the accounting data processing is maintained
• Performing internal quality check
• Leading dashboard meetings
• Working with SIRAX (RAFAELO including), GuideRes, Amadeus, SAP (BEACH), BSP-link etc. – training delivered

We offer:

• Challenging work in an international environment under highest standards
• Attractive benefits and bonus system
• Friendly work environment
• Opportunity to work with people from different cultures and nations
• Language skills development opportunities
• Job stability and flexible working time
• Mother friendly company