Service Delivery Manager - Learning & Development

Manages Learning and Development service delivery for internal Clients, Capgemini entities, in Poland (two business units: Business Services and INFRA), Germany and France. Oversees daily operations and finance. Manages complex operational issues and ensures that operations are run according to budget. Provides the Clients with high quality service. Focuses on developing expertise and experience within the team. Effectively collaborates with other teams within engagement, service line and global practice. Develops teams and employees, promotes team work and provides employees with coaching and leader’s support. Proactively contributes to sales process.

• Ensures that all deliverables for the agreed L&D projects are created, approved and updated on ongoing manner, including annual training & business needs analysis, verification of L&D Strategy in line with business requirements and BU growth strategy


• Ensures that all targets and deadlines described in KPIs and SLAs are met according to client’s expectations and contract terms


• Assigns priorities for operations and services delivered to the clients


• Assures sufficient resources to perform operations for the clients for transition and delivery phases


• Accurately forecasts and manages costs including central L&D budgets for BS and INFRA in Poland, as well as revenues and costs for HRO contracts


• Leads and motivates Expert & L&D Administration teams


• Plays a role model to influence other individuals behavior and professional development within Capgemini


• Encourages co-operative team-working across the business, cooperates with Global Process Owners and retained HR functions


• Defines, creates and leverages opportunities to increase the scope of provided services within HRO Capgemini Enterprise Services


• Drives continuous improvement initiatives and provides value adding services to the business

• Related business experience in global environment


• Excellent client facing skills


• Impact & influence skills


• Change management skills


• Able to work on multiple tasks in demanding, target-oriented environment


• Ability to motivate, energize and lead the team


• HR experience with focus on learning and development would be an asset


• Fluency in English

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).


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  As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.