ASTEK Polska jest częścią dynamicznie rozwijającej się międzynarodowej Grupy ASTEK. Specjalizujemy się w outsourcingu kadry IT i realizacji projektów informatycznych. Zatrudniamy doświadczonych specjalistów dla liderów z obszarów bankowości, ubezpieczeń, telekomunikacji, hi-tech, farmacji i logistyki w Polsce i za granicą.
Support Specialist with English
Miejsce pracy: Kraków
Responsibilities:
- Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy products or solutions.
- Own non-technical requests and drive through to resolution;
- Work with the repair centre on resolving issues around repair time, quality issues or shipping
- Act as focal point and liaise with customers, partners, engineers and support managers
- Assist partners/ prospective partners with questions on the program or related tools and trainings. Provide administrative support to both partners and internal employees.
- Obtain a level of understanding of the whole product portfolio and solutions.
- Act as customer facing ambassador. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
Requirements:
- Excellent English (B2+/C1) & one additional supported language (Polish included)
- Experience on similiar position
- Customer oriented experience preferred
- Excellent communication skills, both spoken and written, including listening, negotiating and influencing
- Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team;
- High level of motivation with a will to succeed; attention to details
We offer:
- attractive salary
- stable employment and professional development opportunities in an international environment
- possibility of choosing preferred type of contract
- working for well-known Polish and global brands
- trainings
- interesting, long-term projects
- employee benefits package (private medical care, Multisport card), nice work atmosphere and team-building meetings
- constant support of dedicated Astek Polska manager
- cooperation with specialists in a given field
Dlaczego warto z nami pracować?
- Solidne fundamenty
- Ambitne projekty
- Indywidualny rozwój i przyjazna atmosfera
- Znane marki
- Inspirujący liderzy
- Elastyczność
- Dodatkowe korzyści
- System poleceń
Więcej informacji na temat Twoich danych przetwarzanych przez ASTEK Polska Sp. z o.o. znajdziesz tu: www.astek.pl/polityka-prywatnosci
Dlaczego warto z nami pracować?
- Solidne fundamenty
- Ambitne projekty
- Indywidualny rozwój i przyjazna atmosfera
- Znane marki
- Inspirujący liderzy
- Elastyczność
- Dodatkowe korzyści
- System poleceń