Technical Support Analyst with German

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client's new SSC in Wrocław (based very close to the Market), we are currently looking for Candidates for the position of: Technical Support Analyst with German

Duties (depending on seniority):

• Liaising between company and customer and documents
• Tracking incidents in appropriate systems according to existing procedures
• Keeping customer informed about the status of their requests and the time needed for resolution
• Follow up, testing and troubleshooting including remote desktop support (e.g. via WebEx)
• Escalating issues to appropriate departments
• Developing knowledge in specific product suite or operating environments.
• Knowledge sharing, supporting internal development

Requirements:

• Very good command of German
• Very good English skills
• Relevant educational or professional background (IT)
• Very good knowledge of Windows and MS Office
• Strong analytical and problem solving skills
• Very good communication and interpersonal competencies (team-player)
• Ability to work in a dynamically changing environment

Offer:

• Attractive salary
• Very attractive package of additional benefits (sport card, cafeteria benefits, cinema tickets, language classes within working hours, flexible working hours, home-office if possible, free food or drinks, individual gift for new hires etc.)
• Participation in building a new ambitious team of a new SSC/BPO organization
• Being involved in new challenging projects
• Friendly working environment
• Professional trainings

Apply now!