Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our
communities. Come join us.
For more details about us please see our web site elavon.pl
As a Technical Customer Support Specialist you would be responsible for executing your position's responsibilities in alignment with our core values and driving company success through performing the following tasks to the highest standards.
- Serve as technology liaison between end-users, business departments, and vendors;
- Daily end-user support of all the technical solutions we offer to our customers (Terminal, PC solutions, integrated devices);
- Ensure that a positive and professional image of the company is portrayed to customers and vendors at all times;
- Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query;
- Manage root cause analysis;
- Keep abreast of any procedural changes to ensure that we are offering customers the most up to date information;
- Aid Call centre in achieving Service Level Agreements by ensuring that daily, weekly monthly goals are met;
- Working queries coming through dedicated mailbox as well as internal tickets.
- Fluency in oral and written Czech or Slovak (preferably Czech);
- Fluency in oral and written English;
- Technical ability;
- MS Office Proficiency;
- Excellent Administrational Skills;
- Be a team player and able to work on own initiative;
- Ability to work to set targets and deadlines;
- Experience in Customer Service (nice to have).
- employment agreement
- complex medical care
- life insurance
- language lasses
- multisport card or co-financed holidays
- development path and trainings
- social and community projects
- dditional holiday leave