Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Administration Support Analyst
Workplace: Warszawa
Nr Ref.: 00465462
Key responsibilities:
- Handle, research, and resolve phone and email inquiries for customers regarding technical and functional difficulties.
- Document and update customer contacts in the Customer Service System.
- Complete any follow-up work related to customer issue resolution.
- Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
- Support additional junior accounting duties as necessary in high volume periods
- Booking invoices in a timely manner and in accordance with defined processes and client's requirements
- Raising, routing and managing invoice exceptions process with the client; collecting suitable approvals
- Preparing daily and weekly reports e.g. Query resolution, daily status report
Qualifications:
- Good technical aptitude with an ability to learn quickly
- Good English and Polish
- Microsoft Office skills (Excel, Outlook)
- Educational background in finance, accounting or economy is an advantage
- Flexibility in working time
- High accuracy and focus on details
- Ability to work analytically in a problem-solving environment
- Very good communication and interpersonal skills
- Pro-active business approach, aimed to resolve business/people issues
- Strong oral and written communication skills.
- Strong interpersonal skills
We offer:
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment
