Lionbridge is a leading provider of translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the global customer lifecycle.
800 Brands Trust Lionbridge – leaders across industries partner with us to gain global market share.
In our Warsaw office we employ more than 600 specialists including Project Managers, Linguists, Engineers, DTP Specialists, Graphics, Web Developers and also subject matter experts, content developers and quality assurance professionals.
Currently for our onDemand team in Warsaw
we are looking for candidates interested in position of:
We offer:
-
professional development opportunities in a multi-cultural environment – Lionbridge has offices in 28 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles
-
very good atmosphere of cooperation
-
very close cooperation with team placed in USA
-
opportunity to learn in a dynamic sales translation industry under the guidance of an experienced manager from the USA - a prominent expert in the field
-
freedom of action and work with global market leaders
-
daily cooperation with leaders in translation, graphic and IT areas
-
participation in tenders
-
clear promotion path and very large opportunities in this regard
-
work in a creative team
-
full-time job contract
-
fluent English
-
team player
-
engaging, articulate and ambitious self-starter
-
excellent written and verbal communication skills required
-
time management skills
-
providing the first level of support to onDemand Clients
-
providing support for onDemand implementation for new Customers
-
logging, monitoring and analysis of Clients’ notifications
-
resolving tickets, maintaining e-mail communication and, if necessary, telephone communication with Clients
-
creating documentation and knowledge database of cases and scenarios from the categories mentioned above
-
ongoing learning about future technological changes
-
co-operation with the team in creating procedures
-
direct co-operation with Clients and reporting
-
ongoing production support when needed
-
participation in meetings aimed at improving the implementation process, suggesting appropriate solutions and technologies
-
compliance with procedures relevant for working in this position
-
performing other tasks which are crucial for maintaining Customer Satisfaction according to instructions from the Team Lead or Unit Manager