Agencja zatrudnienia nr licencji 3260
Find your own at devire.pl
Miejsce pracy/
Location: Warsaw
Nr ref.: PL37705
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu. Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Customer Care Specialist with Norwegian
About your role:
- Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities;
- Support customers for pre-sales and after sales questions (e.g. product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints)
- Manage customer complaints – registration, follow-up until resolution and escalation to the next level of support when needed
- Maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden;
- Pro-actively interact with customers and Supply Chain regarding order management and follow-up.
- Register of all customer interactions in CRM system and create order in SAP
- Support in (new) digital tools & projects and actively promote those to customers
- Be the the back-up for colleagues in the other Nordics teams if and when needed
What is helpful to be successful in this role:
- Education: Bachelor’s degree in Business Administration, Logistics, or related field or commercial education and minimum of 2-3 years’ relevant working experience in a (technical) customer service environment
- Working experience/background/education in electrical field is a distinct advantage
- Good command of the Norwegian and English language in word and writing – knowledge of other Scandinavian languages is a strong asset
- Excellent communication skills. Call center or customer service experience is an advantage;
- Strong Service and team oriented attitude, with a problem-solving mindset;
- Ability to learn quickly and general interest in learning technical and digital concepts;
- Ability to work in a dynamic and changing environment
- Knowledge of and experience in SAP and CRM (Salesforce) is an asset
- Flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment
What do we offer?
- Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being)
- Work in a diverse and supportive team of professionals. Do you want to get to know us better? Follow us on Facebook!
- Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
- Special training tailored to your needs and career goals
- Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
- No formal dress code - we welcome people as they are and perceive diversity as value for the company
- Opportunity to develop based on clear career paths, to grow through experience and exposure
- Possibility to use foreign languages and to collaborate with cross-region teams