Kelly Services, founded by William R. Kelly in 1946, is an international workforce solutions provider for customers in a variety of industries in 40 countries.Kelly Services specializes in Recruitment Projects within IT, Finance,Accounting, Multi-Lingual, Sales and Marketing, Call Center, Engineering. In addition Kelly also offers an array of Consulting and Outsourcing services.Employment Agency No: 593
For one of our client, we are currently looking for:
Customer Satisfaction Survey Consultant (Automotive)
Location: Warszawa
Responsibilities:
- Leading and managing the client´s global customer satisfaction survey operations
- Consulting and coaching the client in all aspects of customer satisfaction surveys
- Leading daily communication with the client identifying risks, tracking and resolving issues, gathering business requirements as well as instructing the client with regards to the customer satisfaction surveys improvement
- Coordinating work of various counter parties and reporting status to senior project leader
Requirements:
- BA/MA degree, preferably in Management
- Over 4 years of professional experience and team management experience
- Excellent English (knowledge of Spanish, German, French, Chinese, or Japanese will be an asset)
- Outstanding communication and very well developed presentation skills
- Project management skills, ability to manage the client effectively, anticipating and communicating risks
- Customer and target oriented attitude
- Ability to build and maintain strong working relationships with large number of individuals across the organization
- Ability to work independently and to determine priority tasks with strong attention to detail and quality
- Comfort in working in a changing and challenging environment
- Experience in Automotive sales and after sales business, customer care, customer satisfaction including knowledge in relevant satisfaction metrics is an advantage
- Willingness to travel
We offer:
- International working environment and ability to use foreign languages on a daily basis
- Experience with a range of clients and technology solutions
- Collaborating and learning from diverse and talented colleagues
- Tailored Trainings and development programme
- Opportunity to take part in different initiatives,family & sports events, cultural meetings and many more
- Attractive remuneration and social benefit packages including: private medical care,vouchers, sport membership cards, life insurance
