Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Maintain a positive, empathetic and professional attitude towards customers.
- Acknowledge and resolve customer complaints/inquiries.
- Keep records of customer interactions, transactions, comments and complaints.
- Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.
- Optimization of the Order-to-Bill processes by regularly analyzing efficiency of processes and issues being detected by the Regional Order-to-Bill team.
- First point of contact in case of escalations.
- Analyze key metrics and perform root-cause analysis, as needed.
- Process and ensure that all return requests comply with the Return policies including appropriate approval and documentation.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively an equivalent progressive working experience.
- 2-4 years of experience in Customer Service or other similar related Order-to-Cash processes.
- Strong communication and presentation skills.
- Highly customer oriented.
- Problem solving, decision-making and organizational skills.
- Project and people management skills.
- Ability to embrace change and be able to work in a changing environment.
- Ability to lead and coordinate cross-country, virtual teams if needed
- Fluent Arabic (min. C1) skills both in the spoken and written form as a must, plus minimum B1/B2 degree of English
By joining us you can expect:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Maintain a positive, empathetic and professional attitude towards customers.
- Acknowledge and resolve customer complaints/inquiries.
- Keep records of customer interactions, transactions, comments and complaints.
- Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.
- Optimization of the Order-to-Bill processes by regularly analyzing efficiency of processes and issues being detected by the Regional Order-to-Bill team.
- First point of contact in case of escalations.
- Analyze key metrics and perform root-cause analysis, as needed.
- Process and ensure that all return requests comply with the Return policies including appropriate approval and documentation.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively an equivalent progressive working experience.
- 2-4 years of experience in Customer Service or other similar related Order-to-Cash processes.
- Strong communication and presentation skills.
- Highly customer oriented.
- Problem solving, decision-making and organizational skills.
- Project and people management skills.
- Ability to embrace change and be able to work in a changing environment.
- Ability to lead and coordinate cross-country, virtual teams if needed
- Fluent Arabic (min. C1) skills both in the spoken and written form as a must, plus minimum B1/B2 degree of English
By joining us you can expect:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.