Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Work with delivery team to ensure time results Identify and respond to customers requests
- Ensure all queries are processed as per SLA s Service Level Agreements and KPIs Key Performance Indicators which are set out for the team
- Take ownership of customers issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail
- Demonstrate an in depth knowledge of products and services offered by the client
- C1 Proficient Portuguese verbal and written Min.
- C1 Proficient English verbal and written Min.
- Strong drive for results and the ability to manage multiple initiatives simultaneously
- Ability to deal with and react effectively to demanding SLA driven environment without compromising quality or efficiency
- Professional and confidential demeanor to ensure that data is handled sensitively and confidentially
- Strong attention to detail and a well organized, structured approach to work and good communication skills
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Work with delivery team to ensure time results Identify and respond to customers requests
- Ensure all queries are processed as per SLA s Service Level Agreements and KPIs Key Performance Indicators which are set out for the team
- Take ownership of customers issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail
- Demonstrate an in depth knowledge of products and services offered by the client
- C1 Proficient Portuguese verbal and written Min.
- C1 Proficient English verbal and written Min.
- Strong drive for results and the ability to manage multiple initiatives simultaneously
- Ability to deal with and react effectively to demanding SLA driven environment without compromising quality or efficiency
- Professional and confidential demeanor to ensure that data is handled sensitively and confidentially
- Strong attention to detail and a well organized, structured approach to work and good communication skills
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are