Customer service representative with Swedish and English

job description

Do you speak Swedish and English? Are you looking for a job with languages? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!

what we offer

• full-time labour contract
• working for the international company
• the opportunity to become a part of team of professionals with lots of opportunity to grow
• friendly work and social environment
• competitive salary 8000 - 9000 gross
• bonus opportunity based on company performance

your tasks

• handling queries from customers and/or representatives on a daily basis by email and telephone. Solve these queries directly or escalate to the appropriate department and manage within a set procedure, to maintain customer satisfaction.
• attend training on internal system and other to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers.
• highlight unusual situations fast and address to management for follow-up as necessary.
• prepare and distribute basic reports of customer activity.
• translating materials for our support page, newsletters and other customer-facing communication
• periodic travel with other employees to help organize company international and country events.
• support special projects that may be outside the standard customer support responsibility