HRK SA is one of the biggest HR consulting organizations in Poland. HRK Finance focuses on middle- top level finance professionals recruitment. We provide executive solutions to international brands and leading Polish companies .
Customer Service Specialist / Senior Customer Service Specialist with German (back- office)
województwo: mazowieckie
- Master Data (requesting creation or change from RDA)
- Order Entry (automated, manual & simple,…): creation in SAP, price & availability, billing, archiving incl. sample & demo orders
- Cycle Count processing : booking updates, analysis, follow-up list creation, variances resolutions
- all incoming e-mails to dedicated mailboxes covering BO processes (expl. MMXII)
- monitoring the activity through a regular check : open order book/allocation file/ daily reports
- capturing and documenting in CRM tool any identified customer specificities
- logging a dispute when applicable, monitoring resolution (through FSCM) and resolving the issue as possible
- issue resolution and reactive communication towards the customer, including coordination of the issues especially with FO teams
- standard returns management
- standard Service & Repair management
- Serve as a key contact to clean-up SAP data/transaction (work close with FO)
- Ensure Front office can work effectively and with the right quality by providing the right feedback (communication) and support
- Professional experience in customer service, order processing, order-to-cash, gained in an international environment (will be an asset)
- Advanced level of German (must have)
- Good level of English (must have)
- SAP literacy (will be an asset)
- Ability to cope with stressful situations
- Good communication skills (telephone & e- mail)
- Eager to get top quality of customer service
- Solution minded & customer focused
- Comfortable with strict processes.
- Work with a start-up project in a healthcare industry
- Attractive salary and social package
- A great working atmosphere.
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