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Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
On behalf of our client, which is global leader of POS materials, we are looking for:
Customer Service Specialist with Czech
Miejsce pracy: mazowieckie/ Warszawa
Nr Ref.: CSS/CZ/04/10/2016
Key responsibilities:
- Selling product portfolio and services in order to meet sales and GPM targets
- Manage product/service mix
- Plan to make sure all daily, weekly and monthly KPIs are met
- Proactive development of existing customers; delivering and maximizing service towards customers
- Handle outgoing and incoming calls to profitably sell products and services for the allocated mid- and small customers
- Handling orders with all relevant information to Customer
- Provide telephone support supporting fellow ISH and contributing to team sales and margin objectives
- To manage internal customer databases in CRM and ensure all records are current and updated
Skills required:
- Influencing customer buying decisions
- Ability to identify and work with relevant business resources at Customer Service, Account Management, Trading, Finance
- Ability to multi-task and prioritize activities according to sales opportunities
- Solid communication and active listening skills with an ability to engage and influence stakeholders both internally and externally
- Self-motivated with the ability to operate collectively
- Attention to detail
Education & Experience:
- Educated to mid-level in business or related field
- Previous experience in a structured customer service environment
- Experience of servicing customers by phone.
- Successfully delivering targets consistently in a very competitive market place
- Operating in a highly competitive, dynamic and ambiguous environment
- Excellent with MS Office and CRM
- Fluent in English and Czech, both verbally and written
Offer:
- Competitive conditions of employment, full time contract
- Professional development in international work environment
- Teamwork environment
- Benefits system (ex, group insurance etc.)
- Daily use of English as a corporate language, and Czech, in communication with customers
- Annual product training, marketing and IT support,
- Work in the office between the hours of 9-17 (occasional corporate events, fairs, study tours)
