Philips Lighting, a Royal Philips (NYSE: PHG, AEX: PHIA) company, is the global leader in lighting products, systems and services. Our understanding of how lighting positively affects people coupled with our deep technological know-how enable us to deliver digital lighting innovations that unlock new business value, deliver rich user experiences and help to improve lives. Serving professional and consumer markets, we sell more energy efficient LED lighting than any other company. We lead the industry in connected lighting systems and services, leveraging the Internet of Things to take light beyond illumination and transform homes, buildings and urban spaces. In 2015, we had sales of EUR 7.4 billion and employed 33,000 people worldwide.
Your challenge:
As Customer Service Support you will be part of Customer Order Management Team and will contribute to a high developed external customer satisfaction and operational service.
Your team:
You will be part of the Supply Chain Organization in CEE, dedicated to Poland and Baltics geography and will be based in Warsaw office. The Team constitutes of 14 Specialists servicing Customers from all market ends on wide portfolio of both Consumer and Professional Lighting Solutions.
You work intensively with a broad set of colleagues from different functions and levels to deliver best in class customer service results to meet operational and financial targets.
Yourresponsibilities:
- Deliver superior support to various team challenges in day to day business via close cooperation with various stakeholders within Company (Sales, Pricing, Marketing, Planning, Factories, Warehouse, Transportation)
- Management of the customer orders via SAP based applications
- Communication with customers with regards to order fulfillment and complaints resolutions
- Monitor customer service level and implement action plans to mitigate risks and eliminate issues
- Prepare analysis of a team performance
- Ensures smooth realization and completeness of project orders delivery
- Initiate commercial invoicing confirming accuracy of the information on invoices in order to limit later queries (quantity, price, discounts)
- Support product return process (including basic transactions in SAP)
Requirements:
- Bachelor or Master degree
- 3+ years of progressive work experience in Customer Service, professional experience with the wholesalers or B2B will be an advantage
- 2+ years of proven experience in supply chain and/or commercial environment
- Fluency in Polish (both oral and written)
- Good command of English (both oral and written)
- Practical knowledge of SAP (ERP module) is a must
- Experience to improve supply chain management (plan & deliver) processes
- Analytical and problem solving skills
- Flexible team player and self-motivated
- Target oriented, customer oriented
- Follow-up attitude, can-do attitude
- Computer skills: MS Office advanced.
