Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
-
Assuring green SLA’s and customer satisfaction related to work of disputes teams operating in many European countries
-
Developing continuous improvement framework and delivering Client Business Value
-
Regular performance reporting to the Client related to the Disputes scope, including review of SLA’s initiatives and project status, issues and escalations
-
Developing and supporting Team Leads in managing the process and teams
-
Close cooperation with Bangalore back office team to assure high speed and quality of work
-
Very good English (C1)
-
Proficiency in computer skills (MS Office)
-
Experience in leadership positions in Customer Service, dispute resolution or any similar area and SAP knowledge above 5 years required
-
Min 3 years of experience in leading high performing individuals and teams (also operating virtually across different geographies)
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
