Customer Services Agent

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Customer Service Agent with French, German, Italian or Spanish 
Workplace: Wrocław

Qatar Airways Welcome to a world where ambitions fly high From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team. We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world. We offer competitive compensation and benefit packages. About Your Job: We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw.

As a Customer Service Agent you will responsible for:

• Providing service excellence to Qatar Airways customers through telephone, email and optimise passenger satisfaction
• Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets, and processing any refunds.
• Support E-Commerce and Frequent Flyer Program activities

To be successful in this role:

• You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills
• You must be fluent in English and 1 of the following languages (French, German, Italian)
• Have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions
• Capable to work in shifts

Important Notes:

• Incredible travel benefits package (including 1 annual leave ticket, heavily discounted flight tickets for You, your Family and Friends, hotel discounts and many more)
• 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
• Social benefits package (including private medical care, Multisport card, lunch allowance, social fund)
• A fast-paced, dynamic and youthful work environment

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl