When it comes to QA and Testing for your games, content or hardware, you need simple solutions that work. We’ve got over 15 years of experience partnering with industries from entertainment, media and games to publishing, e-commerce and consumer electronics. We give you Quality Assurance, Localization, Compliance and Certification services that get it right the first time. Every time.
We are currently looking for:
Customer Support Professional - CSP
Warsaw Ursynów
General Purpose
Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance.
Main Job Tasks and Responsibilities
- draft quality assurance policies and procedures
- interpret and implement quality assurance standards
- evaluate adequacy of quality assurance standards
- devise sampling procedures and directions for recording and reporting quality data
- review the implementation and efficiency of quality and inspection systems
- plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
- document internal audits and other quality assurance activities
- investigate customer complaints and non-conformance issues
- collect and compile statistical quality data
- analyze data to identify areas for improvement in the quality system
- develop, recommend and monitor corrective and preventive actions
- prepare reports to communicate outcomes of quality activities
- identify training needs and organize training interventions to meet quality standards
- coordinate and support on-site audits conducted by external providers
- evaluate audit findings and implement appropriate corrective actions
- monitor risk management activities
- responsible for document management systems
- assure ongoing compliance with quality and industry regulatory requirements
Education and Experience
- Bachelors degree preferred
- certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma
- quality inspection, auditing and testing experience
- experience with implementation of corrective action programs
- product or industry-specific experience
- strong computer skills including Microsoft Office and databases
- knowledge of tools, concepts and methodologies of QA
- knowledge of relevant regulatory requirements
Key Competencies
- attention to detail
- communication skills - verbal and written
- data collection, management and analysis
- problem analysis and problem solving
- planning and organizing
- judgment
- decision-making
- customer service orientation
- teamwork
