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Customer Support Professional - CSP

Testronic Sp. z o.o.

Warszawa Ursynów

28 dni temu

When it comes to QA and Testing for your games, content or hardware, you need simple solutions that work. We’ve got over 15 years of experience partnering with industries from entertainment, media and games to publishing, e-commerce and consumer electronics. We give you Quality Assurance, Localization, Compliance and Certification services that get it right the first time. Every time.

 

We are currently looking for:

Customer Support Professional - CSP
Warszawa Ursynów
General Purpose


Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance.

 

Main Job Tasks and Responsibilities
  • draft quality assurance policies and procedures
  • interpret and implement quality assurance standards
  • evaluate adequacy of quality assurance standards
  • devise sampling procedures and directions for recording and reporting quality data
  • review the implementation and efficiency of quality and inspection systems
  • plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
  • document internal audits and other quality assurance activities
  • investigate customer complaints and non-conformance issues
  • collect and compile statistical quality data
  • analyze data to identify areas for improvement in the quality system
  • develop, recommend and monitor corrective and preventive actions
  • prepare reports to communicate outcomes of quality activities
  • identify training needs and organize training interventions to meet quality standards
  • coordinate and support on-site audits conducted by external providers
  • evaluate audit findings and implement appropriate corrective actions
  • monitor risk management activities
  • responsible for document management systems
  • assure ongoing compliance with quality and industry regulatory requirements
Education and Experience
  • Bachelors degree preferred
  • certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma
  • quality inspection, auditing and testing experience
  • experience with implementation of corrective action programs
  • product or industry-specific experience
  • strong computer skills including Microsoft Office and databases
  • knowledge of tools, concepts and methodologies of QA
  • knowledge of relevant regulatory requirements
Key Competencies
  • attention to detail
  • communication skills - verbal and written
  • data collection, management and analysis
  • problem analysis and problem solving
  • planning and organizing
  • judgment
  • decision-making
  • customer service orientation
  • teamwork
Please read the conditions of use before submitting your details:
By submitting this application you consent to the processing of your personal data by Testronic Laboratories (Poleczki 21A, Warsaw 02-822) for the purposes of assessing your application for current or future suitable roles. Your information may be retained for up to 24 months. By submitting this form you confirm that you have read and understood the conditions of use and consent, for the information provided. You may withdraw your consent at any time.

For more information please read our full privacy policy, please visit https://www.testroniclabs.com/privacy-policy/

Poznaj

Testronic Sp. z o.o.

Firma Testronic Sp. z o.o. jest jednym z wiodących dostawców rozwiązań z zakresu testowania funkcjonalnego gier wideo, compliance oraz przeprowadzania testów kompatybilnościowych.

Poznaj stanowisko: Specjalista ds. Obsługi Klienta

Specjalista ds. Obsługi Klienta to osoba odpowiedzialna za zapewnienie wysokiej jakości obsługi klienta w wybranej dziedzinie, np.: księgowości, usługach It, prawie lub w finansach. Do głównych obowiązków pracownika tego należy, m.in.: aktywne pozyskiwanie i obsługa klientów, prezentowanie produktów i usług firmy, udzielanie informacji i rozwiązywanie problemów, analiza potrzeb i oczekiwań ...
Specjalista ds. Obsługi Klienta Praca Specjalista ds. Obsługi Klienta

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