"BD is a leading medical technology company that partners with customers and stakeholders to address many of the world’s most pressing and evolving health needs. Our innovative solutions are focused on improving medication management and patient safety; supporting infection prevention practices; equipping surgical and interventional procedures; improving drug delivery; aiding anesthesiology and respiratory care; advancing cellular research and applications; enhancing the diagnosis of infectious diseases and cancers; and supporting the management of diabetes. We are more than 45,000 associates in 50 countries who strive to fulfill our purpose of “Helping all people live healthy lives” by advancing the quality, accessibility, safety and affordability of healthcare around the world. In 2015, BD welcomed CareFusion and its products into the BD family of solutions. For more information on BD, please visit www.bd.com.
If you love working in a fast-paced customer-focused role and you take pride in building strong relationships, solving problems and achieving results, this job could be a great match for you.
Becton Dickinson shared services, named as one of the 'Top 20 Most Admired Shared Services' organisation in the world, is currently looking for:
- As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing administrative support to the GCS Field and Depot based teams including Customer interaction
- Coordinating all service related activities as follows: service contract lifecycle management, work order management, field service support
- Customer call intake in local language for all related activities such as requests for service, service contract, service related complaints
- Collaborating efficiently on related tasks with internal stakeholders such as Customer Service, Finance, Master Data
- Administration of system supporting Services (ServiceMax, SAP, LOTS)
- Degree level required (last-year students are also welcome)
- Excellent communication skills
- Perfect knowledge of whether French or German language and working knowledge of English. Any other European language is a plus
- Adept at multitasking with great detail orientation
- Capacity to acquire high level understanding of technical issues
- Good knowledge of all MS Office tools
- Experience in working in multi-cultural environment will be an asset
- Working in an international company, first-in-class in its business area
- Opportunity for professional growth - challenging and rewarding work with a dynamic, international team
- New, modern offices in the city center developed to work and live healthy lives
- Friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)
- Competitive compensation and motivation system
- Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus)
