TechSoup is a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Our overriding concern is to help civil society organizations benefit from technology to achieve their missions. We support nonprofits across the globe by providing ICT resources, organizing and providing access to data, convening activists, and sharing knowledge.
Join us and be the co-author of our success as
Customer Support Specialist for Cloud Products and Services
Miejsce pracy: Warszawa
As a Customer Support Specialist for Cloud Products and Servicesyou will be responsible for:
- Supporting TechSoup partner NGOs to coordinate sales of our Microsoft cloud programs and offerings globally.
- Working directly with the Partner Services Team including technical support staff, our international partners and Microsoft.
- Handling both inbound and outbound requests from partners relating to customer product selection and pre and post-sales support.
- Interacting with partners by phone and email to provide product information, taking/reviewing orders.
- Implementing and evolving support processes.
- Navigating multiple platforms and applications to add, view and find customer account details.
- Communicate efficiently timely and appropriately to all customer and partner requests.
- Coordinating with Microsoft and other external IT organizations as deemed appropriate.
We are happy to see you on board if you have:
- Associate’s degree or equivalent combination of education and experience preferred.
- At least 1-year experience in a high-volume customer online services, operations and fulfillment processes.
- 1-year sales experience.
- Knowledge of Microsoft Cloud offerings essential. Certification in MS Cloud products and services (o365, Azure etc.) desirable.
- Proficient skills in Microsoft Office 0365 and additional cloud products.
- Excellent customer service orientation, with the ability to be polite and patient. Ability to work under pressure.
- Ability to navigate multiple information/account/product based platforms while engaging in customer service inquiries and solutions.
- Demonstrated ability to be punctual and adhere to attendance policies.
- Ability to communicate orally and in writing in a clear and straightforward manner.
- Ability to work independently and with others to resolve problems and handle requests.
- Fluent English language required. Fluency in other European languages highly desirable.
In return we offer:
- Opportunities to build a successful career path.
- A chance to work with inspiring people from all around the world.
- Competitive salary and benefits package (medical and life insurance package included).
An amazing job at social enterprise supporting non-governmental organizations all over the world is waiting for you. Join our team now!