HR Contact&Administration Team Leader

Lead the team to deliver HR administration services for the European Region Countries. Ensure that services are delivered according to the company guidelines, in a timely manner, maintaining data quality in all activity and meeting performance targets. Line manage the HR Contact and Administration (C&A) Team for the Countries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan, coordinate and manage the HR Contact and Administration Team delivering great HR Services and in line with the service partnership agreement with the countries
• Support and guide the team on solving complex HR customer queries and transactions
• Manage the team workload and assign activities to each members with the support from the C&A Service Leaders
• Plan and build the right capabilities within the team for future organisation developments.
• Understand and anticipate HR priorities from a local to a regional level and plan ahead
• Monitor the service quality and deploy preventive actions in case of potential delivery risks
• Balance HR regional and local requirements, ensuring that activities are completed according to regional policies / agreements and local laws and regulations
• Escalate HR queries appropriately and when required
• Maintain a focus on customer service at all times
• Keep the In-country Contact & Administration Teams informed about HR process changes and IT evolutions

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• University degree
• 3 years of managerial experience
• Good knowledge of HR administration processes like: hiring, internal transfer, exit, change of employment terms and conditions
• Experience in preparation of HR documents (agreements, contracts, certificates of employment)
• Good understanding of the business and its strategy, and the business levers that drive performance
• A clear focus on delivering business outcomes through HR activities
• Experience in team management / coordination of projects
• Excellent communication and interpersonal skills
• Ability to work with confidential information and experience in an international environment
• Ability to manage high-workload
• Flexibility to travel when needed
• Helpful team player, precise, responsible, multi-tasking, and proactive
• Knowledge of European labour law will be a plus
• Experience in SAP HR will be a plus
• Fluent English, additional European Language will be a plus

WE OFFER:

• Interesting job in international environment,
• Team and personal responsibility,
• Challenging tasks to encounter every day,
• Opportunities for raising professional qualifications,
• Stability of employment,
• Work in a friendly environment,
• Attractive social benefits packet,
• Flexible work time.