Junior IT Support Specialist
Hemmersbach
Wrocław
specjalista junior / mid
pełny etat
umowa o pracę
Praca w pełni zdalna
rekrutacja online
4 dni temu

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.


Junior IT Support Specialist
Wroclaw
Your Tasks
  • Providing 2nd line support for an international customer
  • Troubleshooting and configuring applications, finding a solution for occurring problems
  • Analyzing and solving IT issues related to hardware and Microsoft Windows Environment
  • Liaising with users from different departments
  • Escalating major problems to 3rd line support

Our Requirements
  • Very good English
  • Experience in IT troubleshooting (Windows and software-related)
  • Effective communication skills (primarily with the customer and team members)
  • Ability to handle priorities and work under pressure
  • Knowledge about remote support
  • Ability to work on shifts
Would be an asset:
  • Experience in working with IT ticket tools
  • Availability for shift-pattern work from Monday - Friday

Your Benefits
  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Remote work possibility
  • A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner, and family members


Your Tasks
  • Providing 2nd line support for an international customer
  • Troubleshooting and configuring applications, finding a solution for occurring problems
  • Analyzing and solving IT issues related to hardware and Microsoft Windows Environment
  • Liaising with users from different departments
  • Escalating major problems to 3rd line support

Our Requirements
  • Very good English
  • Experience in IT troubleshooting (Windows and software-related)
  • Effective communication skills (primarily with the customer and team members)
  • Ability to handle priorities and work under pressure
  • Knowledge about remote support
  • Ability to work on shifts
Would be an asset:
  • Experience in working with IT ticket tools
  • Availability for shift-pattern work from Monday - Friday

YOUR BENEFITS

  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Company bus from the city center
Oferujemy
  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Company bus from Wroclaw

 

Aplikuj

 

Aplikuj teraz

Poznaj

Hemmersbach

Why us?

We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.

In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.

Recruiting process

Step Pre-selection of candidates
Step Phone interview
Step Face to face / Skype interview
Step Decision and offer

Testimonials


Robert

PMO Administrator, Bielany Wrocławskie

I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.

The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach.

Ola

HR Analyst, Katowice

Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.

Read more

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