Are you looking for a new jobopportunity which will give you the base to expand and grow your career?
Pure Jatomi is the fastest growing fitness company across the globe. Wehave first class facilities in great locations and the experience of ourinternational management team to help us go from strength to strength. Our people are important to us andwe are committed to providing excellent on-going training and to create opportunitiesfor career progression through our fantastic development programs.
We are looking now for ambitious andopen-minded professionals to contribute to our continued success. If you areready to speed up your career, take your next step and join our:
POSITION: Live Chat Agent (Homeworker & Part Time)-Poland
DEPARTMENT: Member Experience
REPORTS TO: Member Experience Manager
The Position: The Live Chat Agent works within the MemberExperience team to deliver information to members and non members who arepresent on Jatomi Fitness website to either provide them with the correctinformation or generate a one day pass. The role reports to the MemberExperience Manager.
The Live Chat Agent must be able to manage themselves, customerfocused, good communicator, team player, detail-oriented, reliable, innovative andable to work on own initiative.
Responsibilities
Respond to inbound chat inquiries and effectively consult membersor prospective members regarding the benefits and services of JatomiFitness.
Always provide the utmost customer service when chattingwith members/prospective members.
Log existing member queries into the provided contactmanagement solution and assign or resolve accordingly.
- Ability to type at least 50WPM with 0 errors
- Ability to multi-task (handling 5 chats concurrently)
- Ability to resource product information via tools that are provided to you.
- Ability to independently research information via the internet.
- Previouscustomer facing experience required (such as store, café or bar)
- Sales experience a plus!
- Chat experience a plus! (Such as Skype)
- Outstanding spelling, grammar, and communication skills a MUST!
- Customer focused
- Excellent written skills
- Ability to learn and develop self knowledge
- Good command of English is required due to site being in Polish and English
KPIs
Lead Generation
- Convert % membership enquiries to one day pass
Member Experience
- Positive chat feedback score of X
Productivity Targets
- % Chats per hour
- Average chat length
- 100% of shift time available
Computer Requirements
- Must be connected to the internet
- Upload speed must be minimum of 5.0 mbp/s
- Either Windows / MAC Operating System
- Skype installed for internal communications
Education andQualifications
- High school diploma from an accredited institution
- Currently studying for a degree
- Homeworking requirements
- Must belogged into system ready to take live chats as scheduled
- Shiftplan will be provided two weeks prior to shift and team member will be asked toprovide shift requests prior to the delivery of the plan
- Training to be carried out at the offices of Jatomi Fitness
- Compensation
- Base plus bonus